Privacy Policy & Terms of Use

1. Information We Collect

When you use ZenWeb.ai, we collect the following information to provide our services:

• Business Information: Business name, type, description, address, and emirate.
• Contact Information: Contact person name, email address, phone number, and WhatsApp number.
• Uploaded Content: Business logos, photos, menus, and reference images you upload.
• Payment Information: Payment transactions are processed by Stripe; we do not store credit card details.
• Usage Data: Pages visited, features used, and interactions with our platform.

2. How We Use Your Information

We use your information for the following purposes:

• Building and hosting your website as requested.
• Generating AI-powered content for your website (AI Basic plan).
• Domain registration on your behalf.
• Communicating with you about your project via email, phone, or WhatsApp.
• Processing payments through our payment partner (Stripe).
• Improving our services and user experience.

3. Data Storage & Security

• Your data is stored on secure servers using Cloudflare infrastructure.
• Uploaded files are stored on Cloudflare R2 with encrypted access.
• We implement industry-standard security measures to protect your data.
• SSL encryption is used for all data transmission.
• We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services to deliver our platform:

• OpenAI / Anthropic: For AI-generated website content (text only, no personal data shared).
• Cloudflare: For hosting, CDN, and file storage.
• Stripe: For secure payment processing.
• Domain Registrars: For domain name registration.

Each third-party service operates under its own privacy policy. We only share the minimum information necessary for each service to function.

5. Cookies & Tracking

• We use essential cookies to maintain your session while using the website builder.
• We may use analytics cookies to understand how our platform is used.
• You can disable cookies in your browser settings, though some features may not work correctly.

6. Your Rights

Under UAE data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request export of your website content and data.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

7. Terms of Use

By using ZenWeb.ai, you agree to the following terms:

• You will not use our platform for any unlawful purpose or in violation of UAE regulations.
• You will not upload content that is offensive, defamatory, or infringes on intellectual property rights.
• You will not attempt to circumvent security measures or disrupt the platform.
• You are responsible for the accuracy and legality of all content on your website.
• We reserve the right to refuse service or remove content that violates these terms.

8. Data Retention

• Active website data is retained as long as your hosting subscription is active.
• After cancellation or expiry, data is retained for 30 days before deletion.
• Payment records are retained as required by UAE commercial law.
• You may request early deletion by contacting us.

9. Children's Privacy

Our services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Data Controller & Jurisdiction

ZenWeb.ai operates under two legal entities. The data controller for your personal information depends on your country of residence:

• India customers: Bluerise Techlead Private Limited (Hyderabad, Telangana, India · GSTIN 36AAJCB0055C1Z6). Personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the IT Act 2000 (Reasonable Security Practices Rules).
• UAE / GCC / Rest of World customers: Bluerise Techlead Software Solutions L.L.C (Dubai, UAE · License #992647 · TRN 100534627300003). Personal data is processed in accordance with the UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law).

12. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us at:
ZenWeb.ai (operated by Bluerise Techlead)
Email: support@zenweb.ai
WhatsApp: +971 56 548 3212

UAE office: Bluerise Techlead Software Solutions L.L.C, Dubai, UAE.

India office: Bluerise Techlead Private Limited, Hyderabad, Telangana, India.